Frequently asked questions

Lounge access voucher

Frequently asked questions about the lounge access voucher

  1. What are the advantages of a lounge access voucher?
  2. How can I buy a lounge access voucher?
  3. Who is allowed to purchase a lounge access voucher?
  4. Can I give my lounge access voucher to somebody else?
  5. How can I buy more than one lounge access voucher?
  6. In which lounges can the lounge access voucher be used?
  7. Can I use my lounge access voucher in other Lufthansa, Austrian or SWISS partner lounges?
  8. Can I purchase a lounge access voucher for my children?
  9. Can I purchase access to a SWISS First Lounge?
  10. How can I redeem my lounge access voucher?
  11. How long is a lounge access voucher valid?
  12. May I use more than one lounge with my lounge access voucher?
  13. What happens to my lounge access voucher if my flight is delayed?
  14. What happens to my lounge access voucher if my flight is cancelled?
  15. Am I entitled to a refund for my lounge access voucher?
  16. How much does a lounge access voucher cost?
  17. How can I pay for my lounge access voucher?
  18. Can I pay for my lounge access voucher using my miles?
  19. Where can I find the SWISS Lounges?
  1. What are the advantages of a lounge access voucher?

    Your lounge access voucher grants you access to the SWISS Business Lounge on your departure day, allowing you to enjoy all the amenities and services of the lounge: you can help yourself to food from the buffet, enjoy a complimentary drink, relax in a comfy chair, use the free Wi-Fi or work quietly at one of the desks.

  2. How can I buy a lounge access voucher?

    When you click on the "Buy now" button, you will be guided through the booking process. Please have your SWISS, Edelweiss, Lufthansa or Austrian flight ticket ready.

  3. Who is allowed to purchase a lounge access voucher?

    A lounge access voucher may be purchased by all SWISS, Edelweiss, Lufthansa and Austrian passengers. Passengers in Business or First Class, as well as Miles & More HON Circle, Senator or Frequent Traveller passengers, are already entitled to free access to the lounges.

  4. Can I give my lounge access voucher to somebody else?

    Your lounge access voucher is personal and non-transferable. It is only valid when presented alongside the corresponding valid flight ticket.

  5. How can I buy more than one lounge access voucher?

    You are able to buy several lounge access vouchers if you are travelling with other passengers. Lounge access vouchers can only be purchased for passengers of SWISS, Edelweiss, Lufthansa or Austrian with a valid flight ticket.

  6. In which lounges can the lounge access voucher be used?

    The lounge access voucher grants you access to the SWISS Business Lounge in Geneva or to three SWISS Business Lounges in Zurich: Business Lounge A, Business Lounge D in the non-Schengen zone D, and Lounge E in Dock E for intercontinental flights.

  7. Can I use my lounge access voucher in other Lufthansa, Austrian or SWISS partner lounges?

    The SWISS Choice lounge access voucher is currently only valid for the SWISS Business Lounges. Please consult the offers provided by our partners or sister airlines.

  8. Can I purchase a lounge access voucher for my children?

    A lounge access voucher can be used by any passenger with a valid ticket for a SWISS, Edelweiss, Lufthansa or Austrian flight.

  9. Can I purchase access to a SWISS First Lounge?

    SWISS First Lounges are exclusively reserved for our SWISS First and HON Circle passengers. Access to these lounges is only granted to SWISS First passengers and cannot be purchased separately.

  10. How can I redeem my lounge access voucher?

    Please bring the following two documents with you: your boarding pass and your personal lounge access voucher that you have purchased. Simply show both of these at the lounge reception and you are free to enjoy the relaxing atmosphere of the lounge.

  11. How long is a lounge access voucher valid?

    A lounge access voucher allows you to enjoy the benefits of the lounge on the day of the flight for which you entered the flight number when purchasing the voucher. A lounge access voucher is valid for the entire opening time of the lounge on the day of your flight departure.

  12. May I use more than one lounge with my lounge access voucher?

    Your lounge access voucher is only valid for one lounge. You are not able to use your voucher on successive visits to different lounges.

  13. What happens to my lounge access voucher if my flight is delayed?

    If your flight has been delayed, your voucher remains valid for the day of your departure.

  14. What happens to my lounge access voucher if my flight is cancelled?

    If SWISS has to cancel your flight for operational reasons, you are able to request the refund of your lounge access voucher. Please request a refund using the refund request form.

  15. Am I entitled to a refund for my lounge access voucher?

    If you do not use your lounge access voucher on the day of your flight, it will no longer be valid. If you decide to cancel or to rebook your flight, the lounge access voucher corresponding to the original flight will become null and void. It will not be refunded nor can it be redeemed for the new date.

  16. How much does a lounge access voucher cost?

    Lounge access voucher are available on swiss.com at a price of CHF 39 (approx. €36).

  17. How can I pay for my lounge access voucher?

    Lounge access voucher can be paid for by credit card.

  18. Can I pay for my lounge access voucher using my miles?

    Unfortunately, miles cannot be used to pay for lounge access vouchers.

  19. Where can I find the SWISS Lounges?

    The SWISS Business Lounges in Geneva and Zurich can be found under SWISS Lounges Zurich and SWISS Lounges Geneva.