Terms and conditions for advance seat reservations

We have compiled a list of frequently asked questions about refunds, rebookings, cancellations, fares and seat reservations.

Select one of the topics below to get more information.

REFUNDS

How can I request a refund? Can I receive it in the form of a voucher? When will the fee for my advance seat reservation be refunded?
Further questions

REBOOKINGS AND CANCELLATIONS

What happens to my advance seat reservation if my flight is cancelled or I have to cancel my flight? Is it still valid if I rebook my flight?
Further questions

ECONOMY BASIC AND LIGHT FARE

Can I make a seat change free of charge if I have booked an Economy Basic fare on short- and medium-haul flights or on a Light fare? What are the requirements for an advanced seat reservation?
Further questions

ADVANCE SEAT RESERVATION

What happens to my advance seat reservation if I cancel my flight? Can an advance seat reservation be transferred to someone else?
Further questions