A network of support: Bringing stranded passengers safely back home

In an extraordinary rescue mission, we brought more than 200 people from the conflict region in the Middle East safely to Switzerland. The fully booked Airbus A340 (HB-JMB) landed in Zurich on 6 March 2026 at 14:37. The crew with Captain Manfred Simon and Maître de Cabin Claudia Trowbridge, demonstrated remarkable solidarity and professionalism throughout the operation.

"We didn’t know exactly what to expect", said Captain Manfred Simon shortly after landing from the special operation to Oman. "But we were very well prepared and had a good feeling when boarding began." The organisation and planning in advance had been carefully coordinated, allowing the flight to run almost like a regular operation despite the long overnight route.

Captain Manfred Simon (left) with his team colleague after landing in Zurich.
Captain Manfred Simon (left) with his team colleague after landing in Zurich.

Safety above all

Four pilots ensured that the long flight could be carried out efficiently by rotating their rest periods. "We are professionals on the aircraft", Captain Simon explained. The crew was prepared for every possible scenario, ensuring the highest level of safety. Their professionalism and the detailed preparations were reflected in the smooth execution of the mission and strengthened the confidence of the entire crew.

With dedication and humanity

Claudia Trowbridge, who has been with SWISS for more than two decades and has served as Maître de Cabin since 2012, emphasised the human side of the mission. "It was a very special experience. Not only professional, we did it with heart."

"The passengers where incredibly warm and grateful."

Claudia Trowbridge
Maître de Cabin

Many of the passengers shared their stories during the flight. «They were incredibly warm and grateful, and spoke about their sometimes traumatic experiences», she recalled. "Seeing so many children and babies on board was especially heartbreaking."

Claudia Trowbridge has been with SWISS for more than two decades and has served as Maître de Cabin since 2012.
Claudia Trowbridge has been with SWISS for more than two decades and has served as Maître de Cabin since 2012.

Solidarity and gratitude

For Claudia Trowbridge, it was clear from the beginning that she wanted to be part of the mission. "I immediately said yes because it meant a lot to me to take part in this special operation." The strong sense of solidarity within the SWISS crew became particularly visible during this demanding mission. "I take so much love with me from this flight", she said.

The emotional impact of the rescue mission remained clearly noticeable during the entire interview. The story reflects not only the professionalism of the crew, but also the deep human commitment behind this extraordinary operation.