How long have you been a CCM at SWISS, and how did you get into this profession?

I’ve been a CCM at SWISS for over three years. I had already considered pursuing this path earlier, but after my Matura it moved into the background because I wanted to study first. Then, by chance, I came across a SWISS ad on Instagram saying “Swipe up and apply!” I thought, why not? So I applied – and it actually worked out. What I initially planned as a temporary step has become something I truly enjoy, especially since I can combine flying with my studies. Over time, I’ve become even more involved with the company, now also serving as a Content Creator for SWISS and regularly contributing to posts on Instagram and TikTok.

Do you still remember your first long-haul flight as a CCM? How did you feel back then?

Yes, my first flight was to New York. I had hardly any long-haul experience before, and New York had always been something special to me, almost like a small dream. So of course, I was incredibly excited.
All of a sudden, you’re sitting there in uniform, being part of the crew, and responsible for over a hundred passengers. I was only 20 and wanted to do everything right. At the same time, I was just proud to finally be where I had always wanted to be. A real highlight was that I got to sit in the cockpit during takeoff and landing. 

What makes a good team spirit on board for you?

For me, it’s important to stay positive and communicate openly with one another. Team spirit also means working well together, regardless of position or experience. I remember an early morning flight , we were all tired, but our Maître de Cabine was in an incredibly good mood and kept laughing. That energy immediately spread to the whole team. Despite the early hour, we had so much fun – and the passengers noticed it, too.

Is there an unforgettable or particularly special encounter with a passenger that you like to remember?

On a flight to Mumbai, a woman boarded in tears, completely distraught. She told me I reminded her of her son, who had just started studying hotel management in Switzerland. She’d accompanied him there and now had to return home alone, which was hard for her. I listened and tried to comfort her. After landing, she thanked me, gave me her business card, and said I could reach out anytime if I needed someone to talk to. I still have her card and I often think back to that moment.

How has working as a CCM changed you, and what skills do you think are especially important for this job?

This job has changed me a lot personally. I’ve become more open and confident in dealing with people. I’ve learned to express my opinion, take responsibility, and assert myself. At the beginning, I was often unsure – but not anymore. If something needs to be organized or discussed, I’m usually happy to take the lead.

I’ve also learned to appreciate my home more. I used to always want to be on the move, but now I really value my days off at home – spending time with family and friends or being out in nature. I grew up in the mountains, and that means even more to me now.

For this job, you mainly need patience – a lot of patience. Openness, flexibility, and the ability to approach people are also important. Many things you only learn over time. But I think all Cabin Crew Members have one thing in common: a passion for their job.