Hospitality with heart - Insights into the world of a Maître de Lounge

The SWISS flight experience doesn't just begin on board, but already in our lounges at Zurich and Geneva airports. Here, guests experience what Swiss hospitality means: tranquility, comfort, and service tailored to their individual needs. To ensure that every traveler feels this special atmosphere, a host with an overview, heart, and sensitivity is needed. At SWISS, this is the Maître de Lounge.

Hospitality begins on the ground

The Maître de Lounge is responsible for nine lounges at Zurich Airport. Like an operations manager in a hotel, he or she coordinates all processes together with a team of experts from various service partners so that guests can spend their time in the lounges as pleasantly and efficiently as possible. Organizational skills, empathy, and close cooperation with the teams ensure that every moment bears the SWISS signature: attentive, precise, and with a love of detail. A lounge thus becomes much more than a waiting room; it is a place of tranquility, exclusivity, and hospitality where guests can enjoy their journey even before departure.

Guiding travelers with a smile — Maître de Lounge Esthi Fusco.

In the heart of Zurich Airport, Esthi Fusco ensures every journey begins in comfort.

A look behind the scenes

In the latest video, we accompany Maître de Lounge Esthi Fusco during her shift at Zurich Airport. We take a look behind the scenes and see how she and her teammates work together every day to ensure that every visit to the lounges is a real highlight of the customer journey.