1. Pay attention to your boarding group
Before boarding the aircraft, check which boarding group you’ve been assigned to. You’ll find the group (number between 1 and 6) on your printed or digital boarding pass. Groups are called one after the other. Sit back and relax until your group is called – this helps make the boarding process smoother for everyone.
You can find more details about how the groups are assigned here.

2. Have your travel documents checked
For some destinations outside the Schengen area (USA, Canada, Brazil, India, South Africa, the UK, Ireland, China, Kosovo and South Korea), your documents will be checked once again after passport control. Our ground staff will let you know via loudspeaker when the agents at the mobile counters are ready – this usually happens around 60 to 90 minutes before departure. Important: You’ll receive a boarding pass with a blue stamp – keep it handy, as you’ll need to show it to the staff again at the gate.

3. Keep important items close
Everything you’ll need during the flight – such as valuables, headphones or a book – should be packed in your smaller bag, your so-called "personal item". This goes under the seat in front of you, so you’ll have access to it at all times.

4. Keep your boarding pass ready
After scanning your boarding pass at the gate, don’t put it away immediately – keep it out until you’ve boarded the aircraft. Especially on larger aircraft with two aisles, the cabin crew may help you find the correct one.

5. Checked-in carry-on baggage
On fully booked flights, you might receive a message from us offering to check in your carry-on baggage free of charge. Take advantage of this – you’ll travel more comfortably and simply pick up your bag at the baggage claim upon arrival. In some cases, our gate staff may need to check your bag and place it in the hold. If this happens, please remove any electronic devices or batteries and take them with you on board.

6. Understanding the seat layout
The seat layout depends on the aircraft type. In general, seats follow alphabetical order in the direction of travel. Depending on the number of seats per row, some letters may be skipped. And did you know? There’s usually no row 13 – it’s considered an unlucky number in many cultures.

7. Store hand luggage efficiently
On certain aircraft (such as the A321neo, A320neo and long-haul aircraft), your cabin trolley can be stored vertically in the overhead compartment. This maximises available space.

8. Hang up your jacket to save space
Did you know most seats have a hook for your jacket? Hanging it there instead of using the overhead bin saves space for other cabin bags.

9. Place smaller items under the seat
Your "personal item", like a backpack or laptop bag, is best placed under the seat in front of you. This frees up space in the overhead bins for larger bags – and you’ll have your essentials within reach during the flight.

10. Emergency exit rows
If you’re seated in an emergency exit row or directly in front of a wall, all personal items must be stored in the overhead compartment for safety reasons.