Flight delay and cancellation compensation

If your SWISS flight was delayed by at least three hours on arrival, was cancelled or if you missed a connecting flight, you can use this form to check whether you are entitled to compensation under Art. 7 EU Regulation 261/2004.

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What kind of problem did you experience on your journey?

Please select a reason for the disruption to your journey.

Delayed flight Flight cancellation Diverted flight Missed connecting flight Denied boarding due to overbooking Downgraded to lower class

For whom are you making this application for compensation?

Please select an option.

For myself For me and my family in the same household As a third party on behalf of the traveller

In order to process your application as a third party on behalf of the traveller, we require an authorisation issued by the respective customer.

Once you have completed the form you can upload it in the section “Receipts, expenses and authorisations”.

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How was your trip originally planned?

Please state all flights in the journey affected including any connections.

Flight 1
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines - 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

Flight 2
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines - 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

Flight 3
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines - 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

Flight 4
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines - 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Add another flight

You can still add 4 more flights

How did you reach your destination?

With the flight booked Flight was rebooked By other means of transport Journey was discontinued

Personal details

Please enter the personal details of the applicant and all people affected. The first person will be our contact person.

Please start by entering the contact person’s contact details here.

Customer 1
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Customer 2
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Customer 3
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Customer 4
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select

Customer 5
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
Please select
Add any (additional) passengers from the same booking.

You can add 5 additional passengers

Receipts, expenses and authorisations

Do you wish to upload any receipts, expenses or authorisations?

Under EU Regulation 261/2004 you can claim your expenses proportionate to the waiting time for food and drinks, hotel accommodation, transfers between the airport and accommodation and communication. The prerequisite is that the airline has not yet provided the service.

Note: Please do not send us credit card details.

Confirmation and information

The transmission of data on this form is encrypted.

Please confirm that the content you have entered is true and correct

The data you submit on this form will be used to process your application. You can find further information about the processing of personal data by SWISS here:

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