Passenger request for special assistance

 

For the best-possible preparation, let us know the type of assistance you will need when you make your booking, but certainly no later than 48 hours before departure.

 

General information

Request for special assistance
Please select

Type of assistance

Please select the kind of assistance you need from us from the following list.

Wheelchair

What do you need a wheelchair for?
To cover longer walking distances. Climbing stairs independently is possible. For footpaths and stairs. Only short distances are possible on foot. For all paths, including in the aircraft cabin.

Manual wheelchair
Foldable wheelchair Non foldable wheelchair

Wheelchair with battery drive

If you are travelling with your own wheelchair that is powered by a battery, we must check in advance whether this battery may be carried on an aircraft for safety reasons.

Please fill in the form below and then send it to [email protected].The link will be opened in a new browser tab We will check whether it is possible to transport the battery-powered wheelchair according to your information.

​Formular: Electric mobility device information formThe link will be opened in a new browser tab (PDF)

Impaired visibility

Impaired hearing

Mental disabilities

Flight information

Booking reference unknown

Enter outbound flight 

Enter return flight (optional)

Assistance

Kindly specify how we can assist you in the best possible way

You are not able to walk long distances, however can ascend/descend stairs You are able to walk, however are not able to ascend/descend stairs You are completely immobile and require assistance to go to your seat in the aircraft
Submit