Travel ID – one login, many options
Travel ID gives you access to services from SWISS and all airlines of the Lufthansa Group in just one account – even Miles & More on request.
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Your access to all services -
Frequently asked questions
What is Travel ID?
From booking to check-in and beyond – Travel ID makes your travels even easier. It’s your login for all our digital services. It lets you access your data quickly and easily, and you benefit from relevant information and personalised services at all times. And that applies to all airlines of the Lufthansa Group.
Fast & secure
Book and check in in no time: you can do so by storing your personal data, payment information and important travel documents in your profile. They are stored there securely and are available at any time.
Exclusive promotions
Enjoy special offers and promotions with your Travel ID as well as personalised information – whenever you need it.
Earn miles
Activate Miles & More for your Travel ID and earn miles right away on flights, travel and shopping. Redeem your miles for fantastic awards, special experiences or your next trip.
Your access to all our services
Always fully informed: stay logged in and you get the right information exactly when and where you need it.
SWISS.com
Once you’re logged in to our website you have access to all your bookings and get helpful information about your trip in the Travel Cockpit. Store personal data, preferences and payment information in your profile along with your travel documents. Use it to book and check in even faster. You have a summary of all your trips over the past 10 years in Travel Insights.
SWISS Chat Assistant
We will help you if you have specific issues: once you have logged in with your Travel ID, all your information is stored for our Chat Assistant, Nelly. If your flight is cancelled, we will look for alternative travel options for you and enable you to rebook or get a refund. We will also answer general questions about your trip.
SWISS app
Use the SWISS app more effectively when you log in with your Travel ID: your personal travel assistant will inform you automatically and in real time about all the important topics relating to your current flight – even offline. Check in conveniently and get your boarding pass. You also enjoy other benefits such as an overview of our on-board services and more.
Internet on board
Log in with your Travel ID via wi-fi and you automatically receive the latest information about your trip. SWISS Connect is one of the first European airlines that gives you unlimited access to complimentary messaging via messenger services such as WhatsApp on long-haul flights. You can also browse the internet inexpensively on board.
Miles & More
You can also earn miles with your Travel ID on request. To do so activate Miles & More right away when you register or later in your account. With Miles & More you earn miles and points with 40 airline partners. You also earn award miles on hotel and car rental bookings, online shopping and in your everyday life. You can redeem your miles for fantastic awards, unique experiences or your next trip to your dream destination. If you fly often, you can look forward to achieving a frequent flyer status and enjoying even more comfort on your travels.
Frequently asked questions about Travel ID and Miles & More
How do I change the e-mail address I use to log in? How do I add a flight to “My bookings” in my Travel ID account? What will change for me as a Miles & More customer? We will be happy to assist you further. We have put together answers to these and many other questions for you in our FAQs.
