Contact Us

All the details you need to contact SWISS in the UK

Whether it's a query about your reservation or you want to provide us with some feedback on your experience with SWISS, below you can find a list of contacts through which you can do so.

Reservations UK - 24 hours a day

Phone: 0345 601 0956

Group Desk Reservations

For groups of 10 people or more


To offer us praise or to submit a complaint: You can do so by clicking here.


To find out what you need to do to claim a refund, please click here.

Lost Luggage

Airport Contact number
London Heathrow
Contact number
0870 225500
London City
Contact number
+44 (0)203 203 2325
Contact number
+44 (0) 161 489 2103 / 2684
Contact number
+44 (0) 121 767 7771
Baggage Tracing
Contact number

For more information please visit our lost luggage page here.

Arbitration board

If your journey is a private one, then in the case of flight disputes you have the right to contact the ‘Schlichtungsstelle für den öffentlichen Personenverkehr e.V.’ (SÖP), Germany’s independent arbitration board for public passenger transport and the aviation regulator for all Lufthansa Group carriers.

Online conciliation request form

You can do so if you have concerns relating to:

  • denied boarding, long delays or cancellation of flights;
  • the destruction, damage, loss or delayed transportation of baggage, or
  • non-compliancein the transportation of disabled passengers or passengers with reduced mobility,
  • any more general disputes arising where the consumer alleges that the business is not trading fairly

    provided that
  • You have already contacted Swiss International Air Lines about your concerns and have not received a reply within two months or
  • You are dissatisfied with the way your concern has been handled or disagree with how your claim was processed by Swiss International Air Lines.
  • Your concern is not already, or has not been, pending before a court or has been settled.
  • Your trip is a private trip.

If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission. You can find out more about the Online Dispute Resolution service here.

SWISS Terms and Conditions:Find an overview oflegal documents about SWISS