Contact Us

All the details you need to contact SWISS in the UK

Whether it's a query about your reservation or you want to provide us with some feedback on your experience with SWISS, below you can find a list of contacts through which you can do so.

Reservations UK - 24 hours a day

Phone: 0345 601 0956

Group Desk Reservations

For groups of 10 people or more

Feedback

To offer us praise or to submit a complaint: You can do so by clicking here.

Refunds

To find out what you need to do to claim a refund, please click here.

Lost Luggage

Airport Contact number
Airport
London Heathrow
Contact number
0870 225500
Airport
London City
Contact number
+44 (0)203 203 2325
Airport
Manchester
Contact number
+44 (0) 161 489 2103 / 2684
Airport
Birmingham
Contact number
+44 (0) 121 767 7771
Airport
Baggage Tracing
Contact number

For more information please visit our lost luggage page here.

Arbitration board

If your journey is a private one, then in the case of flight disputes you have the right to contact the UK Civil Aviation Authority (CAA), the UK’s specialist aviation regulator at http://www.caa.co.uk/passengercomplaints

You can do so if you have concerns relating to:

  • denied boarding, long delays or cancellation of flights;
  • the destruction, damage, loss or delayed transportation of baggage, or
  • breaches of duty in the transportation of disabled passengers or passengers with reduced mobility,

    provided that
  • You have already contacted Swiss International Air Lines about your concerns and have not received a reply within two months or
  • You are dissatisfied with the way your concern has been handled or disagree with how your claim was processed by Swiss International Air Lines.
  • Your concern is not already, or has not been, pending before a court or has been settled.
  • Your trip is a private trip.

The European Commission also provides a platform for Online Dispute Resolution (ODR).

The platform can be found under http://ec.europa.eu/consumers/odr/