SWISS e-tickets and/or additional services booked over SWISS.COM or a SWISS Service Center can be refunded here. For e-tickets booked via travel agency, please contact the agency concerned.
Once a refund has been requested, the ticket is no longer valid and no rebooking is possible.
- The booking must be cancelled before you request a refund. Please read the Conditions of Carriage. Follow this link to cancel bookings for the relevant passengers.
- A refund service fee of CHF 25/EUR 20/USD 30/CAD 30 will apply in addition to any penalties related to the tariff rules. For exceptions refer to para. 10.2 of the Conditions of Carriage for any refund made on/after 01.07.2011.
- Apply with the post-flight complaints and compliments form for compensation for other direct costs or extra expenses according to EU regulations.
Customers who make a reservation through swiss.com may cancel their reservation without penalty up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight’s departure.
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