Optional Service Fees & Customer Service Plans

SWISS includes most services in the ticket price, but there are a few services which may include additional fees.
This page gives a summary of optional services and the associated fees with links to more information on swiss.com.

Baggage guidelines on intercontinental flights

On intercontinental flights, the tickets for all classes include at least 1 item of baggage. The information in the table applies per person on all SWISS flights. An item of baggage must not exceed 158 cm in size (width + height + depth).

SWISS Economy SWISS Business SWISS First
Number of baggage items
SWISS Economy
1 x max. 23 kg
SWISS Business
2 x max. 32 kg
SWISS First
3 x max. 32 kg
Max. total weight
SWISS Economy
Total weight max. 23 kg
SWISS Business
Total weight max. 64 kg
SWISS First
Total weight max. 96 kg

More about baggage rules and feesMore about additional baggage rates

Special care and services

More about special services and fees

Accessible travel

Support for passengers with disabilities.

We assist passengers with disabilities at the airport and during the flight. Take care of the main preparations so we can get any obstacles out of the way for you.

More about accessible travel

Travelling with children

Children usually find it really exciting to be on an aircraft. And if the little ones have been well prepared, the parents can relax on their journey. Special rules apply for children who are travelling alone.

  • Children up to 3 years

    By law, infants must be accompanied by an adult when travelling. The UM service is not available.

  • Children aged 3 to and including 4 years

    The UM service is not available for children travelling alone. If the child is accompanied by a minor aged between 12 and 17 years, the UM service is compulsory for both. If travelling with a brother or sister (16 or older), the UM service is available but not compulsory.

  • Children aged 5 to and including 11 years

    The UM service is compulsory for children travelling alone. If travelling with a companion of at least 12 years of age, the UM service is available but not compulsory.

  • Children aged 12 to and including 17 years

    The UM service is available but not compulsory.

More about travelling with children

Travelling with animals

More about travelling with animals

Customer service and contingency plans

Customer service plan

The SWISS Customer Service Plan is the result of rules put forth by the U.S. Department of Transportation aiming to improve the air travel environment for Airline Customers.
Our Customer Service Plan meets or exceeds all requirements imposed by DOT and applies on all of our scheduled or charter flights to or from the United States.

SWISS Customer Service Plan (PDF)

Contingency plan for Lenghty Tarmac Delays

The SWISS Contingency Plan for Lengthy Tarmac Delays is the result of rules put forth by the U.S. Department of Transportation to address airline service during conditions that result on long on-board delays for passengers. Our contingency plan meets or exceeds all requirements imposed by DOT and is intended to provide you with information regarding SWISS' policies and procedures for handling your travel on our airline in the event of a lengthy ground delay for your aircraft. Our contingency plan applies on all of our scheduled or charter flights to or from the United States.

SWISS Contingency Plan (PDF)