Specialist Flight Dispatch
As a flight dispatcher, I am responsible for preparing and planning the flights for our fleet, and I support the cockpit crews with the preparations for their briefings. So for instance, I provide them with information on the weather conditions on their route, or I calculate the amount of fuel required based on ecological and economical principles.
I work shifts, because our department is a 24-hour operation. We have to be available to our cockpit crews or the flight control centre at all times, because we are effectively a help desk that provides support for international flight operations.
Cargo Hub Operations Control Agent
Service Recovery & Hub Operations
I visit our cargo halls at the airport several times a day and discuss the capacity planning for the flights. I make adjustments as and when necessary. As a Cargo Hub Operations Controller, I check the long- and short-haul scheduling. I work closely with the Operations Network Control team, with our handling agents such as Cargologic or Swissport and with our flight dispatchers.
I'm also out and about on the apron. For instance, if a flight has special cargo or special passenger baggage, I might have to check whether an animal has enough water or if a valuable painting has been loaded safely. I am extremely proud to be a part of this complex "machinery".
Duty Manager Network
Network Operations Control is the heart of flight operations: this is where all the threads in fleet management converge. As Duty Manager Network, I am the head of operations and in charge of all the departments, operational and personnel, in 3-shift operation.
I am responsible for the safe, punctual and economical operation of all flights. I also decide at regular intervals on fleet optimisation, and ensure that global troubleshooting is in place. In the event of an irregularity and if, for instance, a flight has to be cancelled, I'm the one who makes the final decision. Especially if something like that happens, it is extremely important that we all work closely together with our dispatchers, maintenance and crew control in order to find the best solution for everyone.
The security department is the centre of competence for safety-related matters. It is part of the security network of national and international supervisory and security authorities, airport operators and their security bodies, and the relevant departments at SWISS and other airlines. As part of my duties, I am part of various security boards, which always guarantees a special and highly varied working environment.
At the comprehensive meetings, we represent our company's interests in protecting our passengers, staff and aircraft against criminal and terrorist threats.
Senior Type Rating Examiner A330/340
Every commander and first officer at SWISS undergoes two simulator checks, two simulator and classroom training sessions, one line check and one ground training session a year where they practise the on board emergency procedures. As well as being a commander on the Airbus 330/340, I am also an instructor for these training sessions and checks.
In this capacity, I not only instruct in and assess people's flying skills, but also their soft skills such as decision-making and teamwork. I am guided by the requirements of the European Aviation Safety Agency (EASA) and the standards of our authorities and of SWISS.
Swiss Aviation Training
All cabin crew members have to undergo a multi-day course once a year to practise the important principles in daily flight operations and the procedures in emergency situations. As well as being a cabin crew member, I am also a safety instructor and lead these courses in that capacity.
We practise procedures such as opening and closing the aircraft doors, evacuation scenarios and dealing with fire on board. I run the training sessions together with the medical and crew resource management instructors. As a safety instructor, I can also help design the computer-based training programmes for cabin crew members.
Deputy Head of Flight Data Monitoring
Flight Data Monitoring
If a flight experiences technical problems or exceeds any predefined limits, for instance in the event of a violation of the landing distance or speed tolerances, this data is automatically transmitted to our system (EMS = Event Measurement System). I analyse the parameters, process them, and then pass them on to the crews for detailed analysis and comments. This contact is strictly confidential. If anything remains unclear after the assessment, I will contact the crew in question, and we will discuss the data together and draw conclusions. Lessons are learnt and "take-home messages" formulated that tell us how such irregularities can be avoided in future.
As a former commander, I enjoy the direct contact with the cockpit crews. I also work closely with our training personnel in order to ensure that flight safety is strictly maintained and improved.
As the airline of Switzerland, we connect Zurich and Geneva with Europe and the world. Come with us on a virtual journey and find out more about the fascinating world of flying with SWISS.Explore
Our staff are the face of SWISS. They work extremely hard every day to offer passengers an unbeatable travel experience – on the ground and in the air. Meet the people who help SWISS to reach new heights day after day.Explore
Between traditional and modern: as the airline of Switzerland, it is important to us to show our guests the multifaceted variety of Switzerland. Traditional Swiss hospitality is as much a part of this as our collaborations with top chefs, who transform top-quality products from their regions into innovative dishes.Explore
The advantages of travelling in SWISS First or SWISS Business can be enjoyed well before take off. Elegant SWISS Lounges are perfect for spending some time in, and hint at what awaits guests on board: unbeatable comfort combined with award-winning culinary delights and a standard of service that leaves nothing to be desired.Explore
SWISS applies the same priority to its technical maintenance and logistics as it does to guests: quality first. We work hard on the ground to ensure the SWISS fleet is always at peak performance and that the goods entrusted to us arrive safely.Explore
Creating memorable moments and being aware of our social responsibility: as the official airline partner, we are committed to the fields of culture, sports and social activities, both here in Switzerland and abroad.Explore