People

Flight Operations – "The people behind SWISS"

This department works around the clock to monitor and control flight movements, and make and implement any necessary decisions in the event of irregularities.

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Specialist Flight Dispatch
Flight Dispatch

As a flight dispatcher, I am responsible for preparing and planning the flights for our fleet, and I support the cockpit crews with the preparations for their briefings. So for instance, I provide them with information on the weather conditions on their route, or I calculate the amount of fuel required based on ecological and economical principles.

I work shifts, because our department is a 24-hour operation. We have to be available to our cockpit crews or the flight control centre at all times, because we are effectively a help desk that provides support for international flight operations.

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Cargo Hub Operations Control Agent
Service Recovery & Hub Operations

I visit our cargo halls at the airport several times a day and discuss the capacity planning for the flights. I make adjustments as and when necessary. As a Cargo Hub Operations Controller, I check the long- and short-haul scheduling. I work closely with the Operations Network Control team, with our handling agents such as Cargologic or Swissport and with our flight dispatchers.

I'm also out and about on the apron. For instance, if a flight has special cargo or special passenger baggage, I might have to check whether an animal has enough water or if a valuable painting has been loaded safely. I am extremely proud to be a part of this complex "machinery".

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Duty Manager Network
Operations Control

Network Operations Control is the heart of flight operations: this is where all the threads in fleet management converge. As Duty Manager Network, I am the head of operations and in charge of all the departments, operational and personnel, in 3-shift operation.

I am responsible for the safe, punctual and economical operation of all flights. I also decide at regular intervals on fleet optimisation, and ensure that global troubleshooting is in place. In the event of an irregularity and if, for instance, a flight has to be cancelled, I'm the one who makes the final decision. Especially if something like that happens, it is extremely important that we all work closely together with our dispatchers, maintenance and crew control in order to find the best solution for everyone.

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Security Manager
Security

The security department is the centre of competence for safety-related matters. It is part of the security network of national and international supervisory and security authorities, airport operators and their security bodies, and the relevant departments at SWISS and other airlines. As part of my duties, I am part of various security boards, which always guarantees a special and highly varied working environment.

At the comprehensive meetings, we represent our company's interests in protecting our passengers, staff and aircraft against criminal and terrorist threats.

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Senior Type Rating Examiner A330/340
Operations Training

Every commander and first officer at SWISS undergoes two simulator checks, two simulator and classroom training sessions, one line check and one ground training session a year where they practise the on board emergency procedures. As well as being a commander on the Airbus 330/340, I am also an instructor for these training sessions and checks.

In this capacity, I not only instruct in and assess people's flying skills, but also their soft skills such as decision-making and teamwork. I am guided by the requirements of the European Aviation Safety Agency (EASA) and the standards of our authorities and of SWISS.

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Safety Trainer
Swiss Aviation Training

All cabin crew members have to undergo a multi-day course once a year to practise the important principles in daily flight operations and the procedures in emergency situations. As well as being a cabin crew member, I am also a safety instructor and lead these courses in that capacity.

We practise procedures such as opening and closing the aircraft doors, evacuation scenarios and dealing with fire on board. I run the training sessions together with the medical and crew resource management instructors. As a safety instructor, I can also help design the computer-based training programmes for cabin crew members.

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Deputy Head of Flight Data Monitoring
Flight Data Monitoring

If a flight experiences technical problems or exceeds any predefined limits, for instance in the event of a violation of the landing distance or speed tolerances, this data is automatically transmitted to our system (EMS = Event Measurement System). I analyse the parameters, process them, and then pass them on to the crews for detailed analysis and comments. This contact is strictly confidential. If anything remains unclear after the assessment, I will contact the crew in question, and we will discuss the data together and draw conclusions. Lessons are learnt and "take-home messages" formulated that tell us how such irregularities can be avoided in future.

As a former commander, I enjoy the direct contact with the cockpit crews. I also work closely with our training personnel in order to ensure that flight safety is strictly maintained and improved.

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