Flight disruptions: compensation and reimbursement
You can apply for compensation or reimbursement of expenses if you have been affected by flight disruptions.
Baggage irregularities: reimbursement of expenses
If you have been affected by baggage irregularities, you can apply for reimbursement of the expenses.
Feedback on a past flight
You can submit feedback on your travel experience on a past flight, leave questions, inquire about an existing feedback report or share praise.
Ticket refunds
Find out more about terms and conditions for ticket refunds, how you can request a refund or cancel your trip.
Please note
Always state your name and address so we can process your query promptly (you can skip this step if you have a Miles & More number or Travel ID).
Please also state your 13-digit ticket number (220-XXXXXXXXXX), your six-digit booking code (e.g. YX12AB), and if you have a query about an existing feedback report, your eight-digit feedback ID (e.g. 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g. ZRHLX12345). Please do not send us any credit card details.