HELP & CONTACT

Refund application for e-tickets 

Please complete the request form. We will look into the matter.

Please note:

  1. First cancel the booking for the relevant passengers before you request a refund. Please read the Conditions of Carriage, too.
  2. An administration fee of 50 CHF will be deducted (valid with effect from 1st March 2009).
  3. SWISS e-tickets booked over SWISS.COM or a SWISS Call Centre are refunded here. For e-tickets booked elsewhere, please contact your travel agency.

General information

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